https://decorazonmexico.com/

Frequently Asked Questions

1. What is the delivery time of the products?

Depends on your place of residence, usually it takes from 5 to 20 days.

2. What payment methods are accepted?

We take debit and credit cards.

3. Do you ship internationally?

Yes, wherever a shipment service may send a product

4. How can I track my order?

When entering your DECORAZONMEXICO account, you may track your pieces, you’ll also receive a guide adfter each purchase.

5. Do you have a return policy?

Yes, you can check it in this link: Link

6. Can I customize or make special orders?

Yes, you can send us an email at contacto@decorazonmexico.com and let us know what you’re looking for.

7. What is the quality of the handcrafted products?

All our products are handmade by qualified and recognized artisans, no piece is the same as the other, the products are amongst the best in their field.

8. Do you offer discounts or special promotions?

Yes, we’ll let you know of them by email and social media.

9. How can I contact customer service?

You may contact us at contacto@decorazonmexico.com

10. Do you have physical stores where I can see the products in person?

Yes, we are in Mexico City at Plaza San Jacinto #20 in San Ángel, ZIP code 01000.

11. How can I find out if the product I am interested in is available?

All the products you see on our ecommerce are currently in stock and available.

12. What security and data protection measures do you have in place on your website?

You can read our privacy notice in the following link Privacy Notice